j8w Privacy Policy

j8w ("we", "us", or "platform") operates a trusted online betting and casino service for users in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.

This privacy policy explains what information we collect when you use j8w's website, mobile version, or other related services, how that information is used, who it may be shared with, and what rights you have.

By using our platform, you agree to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to individuals aged 21 or older. We do not collect information from minors. If any minor's information enters our system, we will delete it immediately.

Information Provided During Registration

When you create an account at j8w, the following information is collected:

• Full name (as per ID)
• Email address
• Date of birth (for age verification)
• Mobile number
• Residential address
• Preferred currency (BDT / Taka)

Identity verification documents (KYC)

To maintain a safe environment on our platform and comply with applicable regulations, we may request the following documents for identity verification in certain situations:

• National ID card (NID)
• Passport (where applicable)
• Driving license
• Proof of address document (utility bill or bank statement)

These documents are used solely for identity verification purposes and are stored in encrypted form.

Financial Transaction Information

During deposits and withdrawals, we collect payment-related information. This includes:

• Payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amount and time
• Mobile banking account number (partially masked)
• Bank account details (where applicable)

Please note: We never store full card numbers or CVV. Payment information is handled directly through payment processors.

Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser and operating system information
• Login time and session data
• Game play history and activity logs
• Click, scroll, and navigation patterns
• Referral source (how you arrived at our site)

Account Management and Service Delivery

The collected information is used for the following purposes:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing VIP program benefits
• Running customer service and 24/7 live chat support

Security and Fraud Prevention

We use your information to protect the j8w platform and its users:

• Detecting and preventing unauthorized account access
• Identifying fraudulent transactions
• Complying with anti-money laundering (AML) regulations
• Detecting multiple accounts
• Ensuring the overall security of the platform

Personalized Experience and Communication

By analyzing your preferences and playing patterns, we provide you with more relevant game recommendations, appropriate bonus offers, and important account notifications. You can opt out of promotional communications by email at any time.

Responsible Gambling

We monitor playing patterns to ensure user wellbeing. If potentially problematic behavior is identified, we may activate responsible gambling tools or provide assistance. Visit our Responsible Gaming page for more details.

j8w never sells your personal information. We may share only the necessary information with selected third parties in the following limited circumstances:

Payment Processors

Financial transaction information is shared with the relevant payment processors to process bKash, Nagad, Rocket, Upay, and bank transfers. These organizations have their own privacy policies.

Technology and Service Providers

We work with trusted technology partners to operate our platform — such as cloud hosting, cybersecurity, and game software providers (for example, Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These partners act only under our instructions and may not use the data for other purposes.

Legal Authorities

Information may be shared with the relevant authorities in response to legal obligations, court orders, or requests from regulatory bodies. In such cases, we provide only the information legally required.

Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. We will give you advance notice in such situations.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or device. j8w uses the following types of cookies:

• Essential cookies: Required for login sessions, security, and core platform functionality
• Functionality cookies: Remember your language preferences, game settings, and account configuration
• Analytics cookies: Help analyze site usage to improve services
• Performance cookies: Monitor page loading speed and overall performance

Cookie Control

You can control cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality and you may not be able to log in properly.

j8w takes industry-standard technical and organizational measures to protect your information. Our security framework includes:

• SSL encryption: 256-bit SSL encryption is used for all data transmission
• Data encryption: Sensitive stored information is kept in encrypted form
• Access control: Only authorized staff can access personal information
• Two-factor authentication (2FA): An additional security layer to protect your account
• Regular security audits: Periodic audits are conducted to identify system vulnerabilities
• Firewall and intrusion detection: Real-time threat monitoring system

However, no method of data transmission over the internet or electronic storage is 100% secure. We strive for the highest level of protection, but cannot guarantee complete security.

We retain your personal information only for as long as it is considered necessary. The factors that determine the retention period are:

• The need to provide service for as long as your account remains active
• Legal, financial, and regulatory obligations (generally for several years even after account closure)
• The need to resolve disputes and preserve evidence
• Fraud prevention and risk management

Information that is not required to be retained for legal obligations after account closure is securely deleted or irreversibly anonymized within the defined timeframe.

Right to Access Information

You can request a copy of your personal information held by us at any time. We aim to respond to such requests within 30 business days.

Right to Correct Information

If there is any error in your information, you can request a correction. Some information you can update directly from your account settings. For other cases, please contact our support team.

Right to Delete Information

In certain circumstances, you can request the deletion of your personal information. Please note that we may be required to retain some information due to legal obligations, ongoing disputes, or the need to prevent fraud.

Right to Object to Processing

You can object to certain uses of your information — particularly for marketing communications. To opt out of promotional emails, use the unsubscribe link at the bottom of the email or contact our support team.

Right to Data Portability

You can request your information in a structured, commonly used, and machine-readable format. Send this request by email to [email protected].

j8w is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is mandatory.

If we become aware that a minor's information is in our system, we will immediately close the relevant account and delete the information as soon as possible. If you are aware of such a situation, please notify us at [email protected].

To operate our platform, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization
• The relevant third parties comply with our privacy standards
• The necessary contractual safeguards are in place

j8w may update this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy with a new date on this page
• Send a notification to your registered email
• Display a notification on the platform while you are using the service

If you continue to use the platform after the changes take effect, you will be considered to have agreed to the terms of the updated policy. We recommend that you review this policy regularly.